FAQ's

SoleCartel® STORE
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. If you are available for local meet-up you're welcome to pay with cash.

How secure is this store?
We are PayPal Verified and this store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account in order to buy products from your store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account it does speed up the process when you use it.

Confirmed Address?
An address is confirmed if the buyer’s credit card billing address matches his or her shipping address. Confirmed addresses help guard against stolen credit cards and identity theft. We can ONLY ship to confirmed addresses. If you cannot confirm your shipping address your order will be cancelled and payment will be refunded in full.

What is your return policy?
All sales are final. No refunds, no exchanges.
Customer satisfaction is highly valued to us. If you have further questions please contact us.

SoleCartel® SHOES
Are All shoes authentic?
All shoes are guaranteed to be 100% authentic.

How do the shoes come packaged?
All shoes will be shipped double boxed and will come with the original box as well unless noted otherwise in the description.